Terms & Conditions

Simply Jaspers Ltd

Terms and Conditions

Shipping

We aim to process your order door to door in 1 - 3 working days

A signature will be required for all orders. 

 Deliveries:  Monday - Friday's    (with the exception to public holidays )

General Information

Carriage

A minimum charge of  £6.99 is made on all orders

We deliver nationwide via our Courier UPS.

We also deliver to the following, Isle of Man ,Channel Islands and the Scottish islands.

Please contact us for shipping rates for orders in these areas. 

We aim to achieve the above schedule on every order. However, due to unforeseen circumstances beyond our control, this may not always be possible.


Paying by Credit or Debit  Card.

WE DO NOT STORE CREDIT CARD DETAILS NOR DO WE SHARE CUSTOMER DETAILS WITH 3RD PARTIES.

The software we use to operate the shopping cart is installed on a secure server, which means that your card details will be encrypted when they are sent to us. This will stop anyone else being able to read them. 

Credit & Debit card payments are taken on the day the order is processed.

Prices and Availability

All prices on this website are up to date. Inevitably, prices and availability may change over time.

Customer information

All information supplied is only used to enable us to process your order more efficiently. Under no circumstances is it passed to a third party.

 

Returns, Refunds and Exchanges Policy

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 28 days of your purchase.

Please email info@jaspersnutrition.com to request a refund.

Send the item to wish to return to:

Simply Jaspers Ltd

Units 3 & 4 Palmers Brook Industrial Estate, Park Road,  Wootton. Isle of Wight  PO33 4NS.

Include in your package a signed letter stating the reason for your return and the original receipt.

Liability for the cost(s) of returned item remains the responsibility of the customer.

 

 We will only deliver the Goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the Goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the Goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). If you have requested that the goods are delivered without a signature this will be your responsibility.

Please Note Return Exceptions 

Products that have been opened or damaged, will not be accepted for return or exchange.